The Master Manager

The Master Manager

Moving from Manager to Leader

The Basic Game Plan
Understanding your line up
Taking advantage of different personality styles
The person and the position

The Leader’s Tool BoxCommunication skills for the leader
The leader as listener
Top ten secrets of the world’s greatest leaders

Building The Loyal Team
Creating a team people want to be a part of
How to increase enthusiasm and boost morale
Incentives that drive…and ones that don’t!

Coaching The Problem PlayerRecognizing problem player
Understanding the real problem
Holding a counseling session
Dealing with disciplinary action
Handling the unexpected (tears, anger, denial etc.)

Coaching The Willing PlayerUnderstanding the mentor relationship
The empowerment process
The manager’s KEY to success!


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