Why Did you Say That?? – Advanced Communication Skills and Styles

Have you ever had a conversation with someone, walked away and thought to yourself “They have no idea what I just said!” Then this is the seminar for you. In┬áthis dynamic, high energy, and highly interactive training you will learn the best of the best communication skills. This seminar will allow you to get the most out of your team, building teamwork and understanding as well as, enhancing your “internal” customer service. You will leave being able to communicate with anyone, anytime… with GREAT results!

Seminar highlights include:

  • The communication Process
  • Review of basics
  • The communication spiral
  • The 3 V’s in communication

The Four Basic Communication Styles

  • What they are
  • How you identify them
  • Identify your style
  • Identify others’ styles

Advanced Communication Style Study

  • How they interact
  • How to communicate with other styles
  • How to manage each style
  • How to get the most out of your team’s styles
  • Case studies of each style

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