Everyone faces stress. It’s a fact of life. What you do with it makes the difference between enjoying your life or resenting it, between being challenged or being overwhelmed. The demands and the pace of our busy lives pressure us all. Some master it and some do not. The trick is to take back control! […]

What do handcuffs, tiaras and Mardi Gras masks have to do with customer service? Everything! They all mean something and they are tons of fun, too! Help your team to see customer service skills as memorable and applicable. With the unique training tools Julie Burch brings to the table they will never forget. […]